Return Policy for Customized Items

Please note that this product is customized and therefore not eligible for return without a valid reason. The return policy for customized items differs from that of regular products.

Before making your purchase, we encourage you to contact the seller for more details to ensure you are fully informed.

Thank you for your understanding!

⚠ Please do not choose you usually wear and kindly choose size accroding to the our size chart↓
Manual measurement allows 2-3cm error !!

1. "Are the dress photos 100% real?"

2. "Yes, the pictures were taken in our showroom. Just remember, the background belongs to Serene Hill. If you see the same pictures elsewhere, they are all fake. Only buy from Serene Hill. You can video chat with us anytime to confirm the background."

3. "The color of the dress may vary slightly due to different display resolutions, lighting conditions, or shooting environments. The actual product color is subject to the real item."

If you have any more requests or questions, feel free to let me know!